Calvin Goh
Project Portfolio
A showcase of analytics projects that delivered measurable business impact through data-driven solutions.
Featured
Customer Experience Insights & Optimization
Comprehensive customer experience analytics delivering actionable insights, strategic optimization recommendations, and real-time performance dashboards. Transform contact center operations through data-driven decision making and proven cost optimization strategies.
$1.4M
Annual Savings Opportunity
81.9%
FCR Performance
25,000+
Interactions Analyzed
ETL Pipeline Monitoring Dashboard
Production-grade ETL monitoring with real-time performance analytics, error tracking, and data quality assurance.
99.5%
Success Rate
<1s
Response
Mobile App Optimization
User engagement analysis leading to 25% increase in retention rates through data-driven UX improvements.
25%
Retention ↑
2.4M
Users
Customer Segmentation AI
Machine learning model for personalized experiences increasing conversion by 35%.
35%
Conversion ↑
15
Segments
Real-time Analytics Platform
Live dashboard enabling instant decision-making with sub-second data processing.
<1s
Latency
100k
Events/sec